Through the ACERS consumer portal, individuals can easily submit feedback about air travel services. The platform enables real-time processing, allowing airlines and ticket agents to receive and respond to submissions promptly via email and the ACERS Aviation Industry Portal. This marks a significant improvement over the previous system, which had delays of over a month for processing submissions.
“I’m committed to making USDOT work better for the American people,” said U.S. Secretary of Transportation Sean Duffy. “By modernizing our technology and getting rid of outdated legacy systems, we can better serve the traveling public and maximize efficiencies.”
The ACERS system is designed to improve the traveler experience by providing a more accessible and responsive platform for addressing service-related concerns. It supports airlines and ticket agents in managing feedback efficiently, ensuring quicker resolutions and enhanced customer service.
The initiative reflects USDOT’s focus on leveraging technology to improve service delivery and meet the needs of the traveling public. By replacing outdated systems, ACERS facilitates smoother communication between consumers and the aviation industry, fostering transparency and accountability.
This upgrade aligns with broader efforts to modernize transportation infrastructure, ensuring that air travel feedback processes are efficient and user-friendly. The system is expected to benefit both passengers and industry stakeholders by reducing response times and improving the overall quality of air travel services in the United States.
